Privacy Policy

This Privacy Policy explains how Lawn Mechanics & Co. collects, uses, discloses and protects your personal information when you visit our website or use our lawn care and landscape maintenance services.

Last updated: 20 September 2026

Lawn Mechanics & Co. is a lawn mowing and landscape maintenance business based in Newcastle, Australia. We respect your privacy and are committed to handling your personal information in a lawful, fair and transparent way. This Policy is written in plain language so you can easily understand what we do with your information. If we make important changes to this Policy, we will update the date above.

1. Who we are

Lawn Mechanics & Co. provides lawn mowing and landscape maintenance services for residential and commercial properties. When we say “we”, “us” or “our” in this Policy, we are referring to Lawn Mechanics & Co. When we say “you”, we mean any visitor to our website or customer who uses our services.

2. What information we collect

We may collect the following types of personal information:

Contact details: name, phone number, email address, property address and suburb.
Booking and service details: services you request, dates and times of bookings, property type and any notes you provide about your lawn or garden.
Payment information: limited payment details processed securely by our payment providers (we do not store full card details on our systems).
Website usage information: pages you visit, links you click, and basic technical information such as your IP address, browser type and device type, collected via cookies and similar technologies.

You can choose not to provide certain information, but this may mean we are unable to provide some services to you (for example, we need your address to attend your property).

3. How we collect your information

We collect personal information in a few ways, including when you:

• Fill out a contact, quote or booking form on our website
• Call, email or message us directly
• Create or manage a booking or subscription through our online booking tools
• Sign up to receive updates, offers or newsletters
• Interact with our website, social media pages or online ads

Some information may also be collected automatically through cookies and similar technologies when you browse our site.

4. How we use your information

We use your personal information to:

• Provide and manage our lawn mowing and landscape maintenance services
• Respond to your enquiries, quote requests and booking changes
• Send booking confirmations, reminders and service updates
• Process payments and manage invoices, subscriptions and accounts
• Improve our services, website and customer experience
• Send you marketing communications about our services, offers or updates (you can opt out at any time)
• Meet our legal, tax and record‑keeping obligations

We only use your information for the purposes described in this Policy, or for related purposes that you would reasonably expect.

Where required by law, we rely on one or more of the following legal bases to process your personal information:

• Your consent (for example, when you agree to receive marketing emails)
• Performance of a contract (for example, to provide the services you have booked)
• Our legitimate interests (for example, to improve our services and manage our business)
• Compliance with legal obligations (for example, tax and accounting requirements)

Our website may use cookies and similar technologies to:

• Help the site function properly
• Remember your preferences
• Understand how visitors use our site
• Improve performance and user experience

You can usually control cookies through your browser settings. If you disable cookies, some parts of our website may not work as intended.

We do not sell your personal information. We may share it with:

• Service providers and business partners who help us run our business (for example, website hosting, booking systems, payment processors, email and marketing tools)
• Professional advisers such as accountants or legal advisers, where needed
• Government authorities or regulators where required by law or to protect our legal rights

These third parties are only given the information they need to perform their services and are expected to protect your information.

Some of our service providers may store or process your information outside Australia. Where this happens, we take reasonable steps to ensure your information is protected in line with this Policy and applicable privacy laws.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include:

• Using secure systems and tools for bookings and payments
• Limiting access to personal information to staff and providers who need it
• Using passwords and other security measures on our devices and accounts

However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep your personal information only for as long as needed to:

• Provide our services to you
• Meet our legal, tax and accounting obligations
• Resolve disputes and enforce our agreements

When we no longer need your information, we will take reasonable steps to delete or de‑identify it.

Depending on the laws that apply, you may have rights to:

• Access the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your personal information, in certain circumstances
• Object to or restrict certain types of processing
• Withdraw your consent to marketing communications at any time

To exercise these rights, please contact us using the details on our Contact page or in the footer of this site.

We may send you emails or messages about our services, special offers or updates if you have given us your details or booked with us before. You can opt out of marketing at any time by:

• Clicking the “unsubscribe” link in our emails, or
• Contacting us directly and asking to be removed from our marketing list.

Our website may contain links to other websites or services that we do not control. This Privacy Policy does not apply to those sites. We recommend you read the privacy policies of any third‑party sites you visit.

If you have any questions about this Privacy Policy, or if you want to access, correct or delete your personal information, please contact us:

Lawn Mechanics & Co.
Phone: 0411 026 455
Email: hello@lawnmechanics.com.au